Terms of Business

Who the supplier is

Services under the LumaWeb brand are delivered by AQUASHIELD s. r. o., Ul. Námestie SNP 703/2, 966 81 Žarnovica, Slovakia, company ID 52 880 516, registered in the Commercial Register of the District Court Banská Bystrica, Section Sro, Insert No. 38054/S (the "supplier"). Contact: hello@lumaweb.sk.

Who these terms apply to

They apply to work for businesses, meaning companies and sole traders ordering a service in the course of their business. The relationship is governed by the Slovak Commercial Code. If a non-business customer wants to order a service, we agree terms separately in a written contract.

How a contract is formed

Prices and packages on this site are indicative and are not an offer to contract. After your enquiry we prepare a quote setting out the scope, the price and the expected deadline. The contract is formed when you confirm that quote in writing; email is enough. Where a confirmed quote departs from these terms, the quote prevails.

What we deliver and what we need from you

The confirmed quote defines the scope of the work. To deliver it we need materials from you: copy, photographs, your logo, and access to the domain, the hosting and any accounts to be connected. You are responsible for the content you supply, including holding the rights to use it. If materials are late, the delivery date moves by the same amount of time.

Deadlines

The deadline in the quote starts running on the day we hold the complete materials and the deposit has been paid. If the brief changes during the work, we agree a new deadline and any change in price. We flag anything that puts the deadline at risk as soon as we know about it.

Prices and payment

For one-off projects we invoice 50 % of the price as a deposit when the quote is confirmed and the remaining 50 % on delivery. Invoices are payable within 14 days of issue. Monthly services are invoiced in arrears, after the month has ended.

Prices are in euros. Value added tax is applied according to the supplier's tax status at the time the invoice is issued and is always stated on the invoice. On late payment we are entitled to statutory default interest and, after giving you notice, may suspend work until payment is received.

Delivery and feedback

We hand the finished work over for review and you have 7 days for feedback. The price includes two rounds of revisions within the original brief; changes beyond it and new requirements are quoted separately. If we hear nothing within that period, the work is treated as accepted and we invoice the balance.

Rights to the work

Economic rights to the code, design and copy we created for you pass to you only once the full price has been paid. Until then the work is yours to review and approve, not to run in production.

The work may include third-party components such as typefaces, stock photography, a content management system or plugins. Those are governed by their own licences and pass to you to the extent the licence allows. If any of them carries a recurring fee, we tell you before it goes live. Our own internal tooling and components, reused across projects, remain ours; you receive a perpetual licence to use them as part of the delivered work.

Domain, hosting and third-party services

The domain and hosting are separate third-party services and their fees are not part of the price for the work unless the quote says otherwise. We recommend registering the domain in your own name. If we manage it at your request, we transfer it to you on request at any time. We are not responsible for outages or changes on the side of hosting providers, registrars and other suppliers.

Monthly services

Website care, SEO and GEO are provided monthly in the scope agreed in the quote and invoiced in arrears. Either side may end the arrangement with one month's notice, effective at the end of a calendar month. Unused scope does not carry over to the next month unless we agree otherwise.

We carry out SEO and GEO work with professional care, but we do not guarantee particular search positions or particular traffic. Those depend on factors outside our control, above all search engine algorithms and your competitors.

Warranty and liability

Defects that prevent the work from functioning as agreed and are reported to us within 30 days of delivery are fixed free of charge. The warranty does not cover defects caused by third-party changes to the code, changes on the hosting side, updates to third-party systems, or incorrect use.

Our liability for damage caused by breach of our obligations is limited to the price paid for the project concerned, and for monthly services to three times the monthly fee. We are not liable for lost profit or indirect damage. This limit does not apply to damage caused intentionally or by gross negligence.

Ending the engagement

You may cancel a one-off project at any time before delivery; the deposit already paid is not refunded and we invoice work carried out beyond it. We may withdraw from the contract if we do not receive the materials after two written reminders, or if you are more than 30 days late with a payment.

References

We may list the finished work among the references on our site and on our social profiles, together with your company name and logo. If you would rather we did not, tell us and we will not publish it, or will take it down.

Personal data

How we handle personal data is set out in a separate document, Privacy Policy. If delivering a service means we process personal data of your own customers, we conclude a data processing agreement with you under Article 28 GDPR.

Governing law and disputes

The relationship is governed by the law of the Slovak Republic, in particular the Commercial Code. We will try to settle any dispute by agreement; failing that, it will be decided by the competent court of the Slovak Republic.

Changes to these terms

We may amend these terms, for example when the range of services or the law changes. For an order already confirmed, the version in force on the day of confirmation always applies. The current version is always on this page, with its effective date.